Do you handle emergency roof leaks in Bristol?

Yes, our rapid-response team covers Bristol with same-day temporary weatherproofing and scheduled permanent repairs.

What guarantees do you offer on new roofs?

Up to 10–20 years depending on materials, with workmanship guarantees.

Can you work with heritage slate or tile?

We source matching materials and follow conservation guidelines where applicable.

Do you provide free roof surveys?

Yes, we offer no-obligation inspections and fixed quotes.

Are you insured and accredited?

Fully insured; our roofers follow UK safety standards and training.

Privacy Policy

Last updated: 2025-08-18

1. Introduction and General Provisions

This Privacy Policy explains how Pryzma Ridge & Slate (“we”, “us”, “our”) collects and uses personal information when you visit pryzma.cyou (the “Site”) or contact us about services in Bristol, United Kingdom. By using the Site, you acknowledge that you have read and understood this Policy and agree to its terms.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018 and, where applicable, the California Consumer Privacy Act (CCPA/CPRA). We aim to handle information lawfully, fairly and transparently, following the principles of purpose limitation, data minimisation, accuracy, storage limitation, integrity and confidentiality.

2. Data We Collect

We collect information in three broad categories:

Personal details you provide: your name, phone number, email address, property address for visits, and any information you include in enquiry forms or phone calls. If you proceed with works, we may also record job notes, photographs relevant to the project, and invoices for our records.
Technical data: IP address, device and browser type, operating system, referral URLs, pages viewed, time on page, and approximate geolocation (city‑level such as Bristol). This information is gathered through server logs and analytics tools to ensure security and improve the Site.
Cookies and similar technologies: as described in our Cookie Policy on pryzma.cyou. We use strictly necessary cookies, performance analytics (e.g., Google Analytics), functional cookies to remember preferences, and advertising cookies for Google Ads or similar platforms where consented.

3. How and Why We Use Data

We use your information to deliver, improve and protect our services, including to:

Respond to enquiries, provide quotes, schedule surveys, and perform works in Bristol and nearby areas.
Operate, maintain and improve the Site; monitor performance; and prevent abuse or fraud.
Measure marketing effectiveness and personalise content (for example, via Google Ads audiences and aggregated analytics reports).
Provide customer support, process invoices and payments, and send service or warranty updates.
Comply with legal obligations, such as accounting, tax, and health & safety requirements, and to resolve disputes.

Legal bases: We rely on performance of a contract (when providing quotes and works), legitimate interests (for security, improvement, and limited direct marketing), compliance with legal obligations (record keeping), and—where required—your consent (e.g., for non‑essential cookies or email marketing). Where we rely on legitimate interests, we balance our interests against your rights and expectations.

4. Sharing Your Data

We do not sell personal information. We may share limited data with trusted third parties strictly for the purposes described above, including website hosting and security providers, analytics and advertising networks, IT support, payment processors, accountants, professional advisers, and insurers. Where we engage third parties, we put in place appropriate contracts (data processing agreements) requiring them to protect your data and use it only on our instructions.

We may disclose information when legally required—such as to regulators or law enforcement—or to protect our rights, users, or the public. If we undergo a business reorganisation (for example, a merger or acquisition), personal data may be transferred to a successor entity under safeguards that preserve your rights.

5. Use of Third‑Party Services

We may use Google Analytics and Google Ads on pryzma.cyou. These services set cookies and collect usage data to help us understand how the Site is used and to reach relevant audiences. You can manage cookie preferences through the banner on our Site or your browser settings. For details on how Google processes data, please consult their privacy documentation.

6. Storage and Protection of Data

We retain personal data only as long as reasonably necessary for the purposes set out in this Policy—typically for the duration of your project and warranty period, plus any additional time required for legal or accounting obligations. We implement administrative, technical and physical safeguards to protect data, including encryption in transit (HTTPS), access controls, least‑privilege principles, and staff awareness training. Although no system is perfectly secure, we work to keep risk proportionate and to remediate issues promptly.

7. Your Rights

Under the UK GDPR you may request: access to your data; rectification of inaccurate data; erasure; restriction of processing; data portability; and objection to processing (including to direct marketing). Where processing relies on consent, you may withdraw consent at any time without affecting the lawfulness of prior processing. We will respond to verified requests within one month, or inform you if we need more time for complex cases.

To exercise your rights, email hello@pryzma.cyou. We may ask for proof of identity and may decline a request where doing so would adversely affect the rights of others or conflict with our legal obligations. If you are dissatisfied, you can lodge a complaint with the UK Information Commissioner’s Office (ICO).

8. Children

Our services are intended for adults. We do not knowingly collect personal data from children under 13. If you believe a child has provided us with personal information without appropriate consent, please contact us and we will delete it.

9. Changes to this Policy

We may update this Policy to reflect changes in law or our practices. The “Last updated” date above shows the latest version. If changes are significant, we will provide a prominent notice on pryzma.cyou or contact you if appropriate.

10. Contact Information

The data controller for pryzma.cyou is Pryzma Ridge & Slate. You can reach us at hello@pryzma.cyou or by post at 27 George Street, Bristol, United Kingdom, S1 4KV. We aim to respond to privacy enquiries promptly.

By using pryzma.cyou, you confirm your acceptance of this Privacy Policy.